Faults we fix
With over 25 years as a Gas Safe registered engineer, I repair most makes of gas boiler. Common problems I am called out for include:
- No heating or no hot water
- Boiler showing a fault code or locking out
- Pressure dropping or the boiler losing pressure
- Leaks from the boiler or pipework
- Banging, whistling or gurgling noises
- Frozen condensate pipe in cold weather
- Radiators not heating up properly
- Warm air heating units not firing or cutting out
Call-out rates
Weekdays 8:00 am to 4:00 pm, up to the first hour
£90
plus VAT
Each additional half hour
£35
plus VAT
Evenings and weekends, up to the first hour
£130
plus VAT
Parts are charged separately. Warm air heating has a £10 plus VAT surcharge on the first hour.
Before you call
A few quick checks can sometimes get you going again, and they help me work out what is wrong:
- Is there power to the boiler, and is the timer or thermostat calling for heat?
- Check the pressure gauge. Most boilers need around 1 to 1.5 bar when cold.
- Note any fault code on the display, and the make and model of the boiler. Please include them if you send an enquiry.
- In freezing weather, a frozen condensate pipe is a common cause. See our winter tips for how to defrost it safely.
If you can smell gas, do not wait: leave the property, turn off the gas at the meter if it is safe to do so, and call the National Gas Emergency Service on
0800 111 999.
Where I cover
Based in Emmer Green, I cover Caversham and Emmer Green, Reading and across Berkshire. Phone lines are open until 8:00 pm on weekdays, and evening and weekend call-outs are available, subject to availability.
D N Heating is the trading name of DNHEATING LTD, registered in England and Wales, company number 14771984. Registered office: 305 Peppard Road, Reading RG4 8TQ.